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CRM: Picking Up the Crums
...Much has been written about the "crumminess" of customer relationship ...

Call For Papers
...MAS: Beyond Point Estimates...

Microsoft .Net: More than Web Services
...The buzzword in development circles this year is ".NET." Seems ...

Value Propositions
...The INFORMS Strategic Planning Committee (SPC) has been engaged in an ongoing ...

Viruses, Trojan Horses & Worms
...Spam isn't the only annoying thing showing up uninvited on computers these days...

Incentives: The Unsocial Capital
...Recalling my earlier column about social capital (October 2002), I would now ...

Expository Writing Committee Agrees: Little Has a Way With Words
...Robert Fourer used John D.C. Little's own words in explaining how the INFORMS ...

Special Needs
...quot;These feel just right," the OR/MS analyst smiled as he took a brief ...

New Editor's Plan
...I'd like to begin this column, my first as editor of IOL, by expressing my ...

Solving the MBA Teaching Riddle
...The second of an occasional series aimed at making management science the best ...